Get Started With Eyetour

 
 

Frequently Asked Questions

1How do I create an Eyetour?View Answer
Click on “My Account” at the top of the page, then click “New Eyetour” to access the Eyetour Listing Creation Tool. For a full tutorial on the listing creation process.
watch the How-To video.
2What happens when I publish my Eyetour?View Answer
Click on “My Account” at the top of the page, then click “New Eyetour” to access the Eyetour Listing Creation Tool. For a full tutorial on the listing creation process, watch the How-To video.
3What are video captions and how are they determined? View Answer
Video captions are the descriptive title graphics that appear over the course of an Eyetour. They are determined by our Video Production team based on the information in the “Video Captions/Home Features” section. In order to maximize your Eyetour’s impact, please fill out as many sections as possible. Use short sentences or bullet points, as captions must be kept short.
Watch the tutorial here
4Can I add or edit captions after a video has been created?View Answer
Unfortunately, due to the nature of the Eyetour Post-Production process, video captions must be fully integrated before a video is complete. Please ensure to fill them out entirely before you publish your Eyetour.
5What If I want to make edits to my video after its live?View Answer
We require the address, Sales Centre contact information, Video Captions and Floorplan to be uploaded for an Eyetour to be most effective. If any of this information is missing, it will not be included in your video.
6What if I want to make edits to my video after its live?View Answer
Please contact us for details on editing an existing Eyetour video.
7I want to re-use a video listing. How can I do that?View Answer
Model Listing videos must be determined before the initial video is shot to ensure the video is reusable. When you fill in the “Book Video Shoot” section of your Listing Creation Tool, select the “Multiple Listings” check box. Once a Model Listing video has been created, select “Reuse existing Model Listing Video” for additional listings of the same model.
Watch the Book Video Shoot Tutorial
8My Eyetour sold before it went live? Can I Cancel?View Answer
Cancellations must be made at least 48 hours before an Eyetour video shoot. Refer to the Production Guidelines in your Listing Creation Tool for Eyetour’s cancellation policy.
9What is Virtual Staging?View Answer
Virtual Staging is computer-generated furniture added to your Eyetour videos. Virtual staging lets you bring your empty homes to life for a fraction of the cost of staging with real furniture.
Watch the virtual staging tutorial
10How does the QR Code Program work?View Answer
You can find full details of Eyetour’s QR Code Program in the Guidelines of your Listing Creation Tool.
Watch the QR Code tutorial
11What happens when I make my listing as  SOLD?View Answer
Marking a listing as SOLD is a great way to show sales momentum for your product. Once a listing is marked SOLD it will remain on Eyetour for 90 days.
12How will I be billed for my Eyetours?View Answer
Invoices will be sent to your profile’s mailing address. You can change your mailing address by editing your profile.

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